MY ORDER WILL NOT PROCESS AND I KNOW I HAVE AVAILABLE FUNDS ON MY CREDIT/DEBIT CARD?
It is possible that you are providing two different addresses for the billing and shipping address. At this time, we only ship to the billing address that your bank has on file.
WHEN WILL MY ORDER SHIP?
All orders are processed within 2-3 business days (U.S.) & 2-6 business days (International) and then shipped according to the option you selected at checkout.
WHY WAS I CHARGED TWICE?
If you see a double pending transaction on your account you have not been charged twice. What you see is a double authorization which can sometimes happen if you click "confirm" multiple times at check out. Your bank will remove one of the authorizations in 24-72 hours and you will only be charged once.
HOW DO I USE A STORE CREDIT AND A COUPON CODE?
Please enter your coupon code in the discount code section (box) at check out. You will also see a place for notes and comments please include the discount code in the notes. At the time your order is shipped your discount will be adjusted to your store credit or form of payment.
I WANT TO PURCHASE AN ITEM THAT IS SOLD OUT!
Click on the item you would like to purchase and select your desired size if the item is sold out a notification will pop up. Click on "email me when available" and enter your email address. When the item is back in stock you will be notified by email. Make sure you add us to your email address book and check your spam.
I WOULD LIKE TO RETURN AN ITEM! WHAT DO I DO?
To make a return submit your request here (Return Center) with your email address and order number.